![]() So two people from my company lost two hours, during crunch time, and we had to scramble to get a van from another company. There were no other vans available in our area. Customer service was lovely, but unable to help. Started the check out process, and noticed damage, including a flat tire. We drove out to a lot to get a cargo van. ![]() Then, in desperation, we tried Fluid again. We were quiet, and we never heard from him again. This story gets worse, but eventually a sales manager offered to make good on our loses if we kept this quiet. We called Fluid to check with them about their van tracking, before we called the police to report the theft. Despite Fluid having all of the information about the correct van still being on the lot, and who had been at the lot when the other van was taken (which should not have been possible), Fluid repossessed the van from the street (in front of our billing address), with thousands of dollars of our equipment and rental items in it. On one occasion, my people had issues with the app, and took the wrong van (which should not have been possible). On more than one occasion, the van we rented was dangerously unreliable or damaged. On more than one occasion, the van we rented was completely out go fuel. Only to have them circling some remote area, and finding nothing. We have sent people out into the night, driving 30-45 minutes to get a van. On more than one occasion, we have booked a van at a location that does not seem to exist, to the van own question is not there. My business requires we rental cargo vans, sometimes with little notice, and Fluid seemed like it was THE solution we were looking for. Fluid buys cargo vans that have really been through it, and allows it customers to take a chance on their continued use, but for a low price, Fluid has a good enough app, that allows their customers to find an available van 24/7, and check out that van as needed. Let's go over the good before I tell you why you should never do business with this company.
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